Control Room Operator2018-11-29T03:41:59+00:00

Control Room Operator

CPP20212 Certificate II in Security Operations

Control Room Operator allows an unarmed guard to monitor a location via CCTV. Working closely with Security & Emergency Response units, a guard will be involved with the reporting and recording of vital information. A prerequisite of this course requires you to hold a current CPP20212 Certificate II in Security Operations completed within the last 12 months


Part-Time & Full-Time
Options Available

Nationally Recognised

Gain Additional Qual
In Just 4 Days

Course Fee


  • Additional fee may apply if credit transfer is required.
  • The student tuition fees as published are subject to change given individual circumstances at enrolment.
  • No funding is available for this course.

Click here to view the statement of fees.

Career Outcomes

The primary role of a Control Room Operator is to support clients, security officers and staff who are working in a large complex. In the event of an emergency the control room operator will liaise with the emergency response units and officers on the ground. Major employers of control room operators are:

  • transport departments
  • casino’s,
  • shopping centres
  • airports
  • banks

Course Duration

Full Time Course:
4 days (8:30 am – 4:30 pm) Weekdays

A pre-requisite to this course is, you must hold a current CPP20212 Certificate II in Security Operations

Licensing Outcomes for Victoria

In addition to meeting the requirements for CPP20212 Certificate II in Security Operations, completing this training program will contribute towards licensed outcomes in Victoria for a Control Room Operator.

Breakdown of Units to meet individual licensing requirements of a Control Room Operator in Victoria.


CPPSEC2001A Communicate effectively in the security industry
CPPSEC2002A Follow workplace safety procedures in the security industry
CPPSEC2003B Work effectively in the security industry
CPPSEC2004B Respond to security risk situation
CPPSEC2005A Work as part of a security team
CPPSEC2006B Provide security services to clients
CPPSEC2014A Operate basic security equipment
CPPSEC2018A Monitor electronic reporting facility
CPPSEC3012A Store and protect information
CPPSEC3020A Monitor security from control room
CPPSEC3021A Maintain and use security database
HLTFA311A Apply first aid
TLIE2007 Use communication systems (new competency as of 18 January 2017)

Click here to find out the eligibility requirements for a Control Room Operator:

CPP20212 Certificate II in Security Operations will prepare you for real life experiences and will provide a healthy income for those that gain employment within the Security Industry. Control Room operators can expect and income of $25 – $55 per hour.

Course Venues

  • Melbourne
    Level 1, 280 King Street Melbourne 3000

  • 03 9663 0881
  • Monday – Friday: 8:00 AM – 5:00 PM
    Saturday: 8:00 AM to 12:30 PM
  • Dandenong
    63 Walker Street Dandenong 3175

  • 03 8352 4274
  • Monday – Friday: 8:00 AM – 5:00 PM

Just completed Certificate II with a good group of people. An eye opener into the industry and I am greatly thankful to trainers and the staff at ISTA for the training and gaining some great advice and experience.

Robert Ceke

ISTA has been an outstanding organisation to complete my course with. Their professionalism and course structure has been at excellent standard. I recommend ISTA as a training provider to do your security course with. Staff are fantastic and very supportive. Trainers were absolutely amazing. A BIG THANKS TO ISTA!

Nisarg Dave

If you want to become a Security Guard I can definitely recommend ISTA. The trainers have a wealth of information…. Thank you for helping me become a better person and more self-aware.

Brian Evans

Did my Certificate II from Geelong. Highly recommend it for those who live in Geelong or Ballarat areas!

Ben Harriage

I’d like to say a big thank you to all the ISTA crew. You are all so lovely and helped out to the fullest and if anyone is looking to do a Certificate II in Security Operations I believe this is the organisation you should go to. I’m continuing on to do my Certificate III in Security Operations in a few weeks. It has be wonderful and I have learnt a lot and gained so much confidence within myself. Thank you so much for all that each and everyone of you have done!

Rhee Peters


Am I Eligible For Government Funding?


How Do I Apply For
A Security Licence?


Can I Get Recognition For Prior Learning?


Do You Have Night/Part-Time Courses?



Stay current with the latest updates in the security industry & ISTA

How To Become A Security Guard - Your 2018 Definitive Guide


Enter your First Name, Last Name & Email to download

Thank you! Your E-Gude is on its way.