Control Room Operator2019-02-28T02:12:57+00:00

Control Room Operator

CPP30411 Certificate III in Security Operations

Control Room Operator allows an unarmed guard to monitor a location via CCTV. Working closely with Security & Emergency Response units, a guard will be involved with the reporting and recording of vital information. A prerequisite of this course requires you to hold a current CPP20212 Certificate II in Security Operations completed within the last 12 months

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Course Fee Starts at
$80*

Easy Payments Plans
Available

Full-Time Option
Only

Nationally Recognised Training

Government Funded + Healthcare Card

$80*Conditions apply.

Government Funded Students

$400*Conditions apply.

Full Fee (Fee for Service Students)

$1795

Additional fees for CPP30411 Certificate III in Security Operations may include:

$150.00 administration fee for processing credit transfer application
$120.00 per unit of competency if the student is required to complete additional classroom-based training

$150.00 for first aid if the student’s first aid was completed over 12 months ago

*For eligible individuals: This training is delivered with Victorian and Commonwealth Government funding

The student tuition fees as published are subject to change given individual circumstances at enrolment.

Course fees include face-to-face training and assessment, all your course material and manuals, as well as the printing of your certificate/statement of attainment.

Click here to view the statement of fees.

Career Outcomes

The primary role of a Control Room Operator is to support clients, security officers and staff who are working in a large complex. In the event of an emergency the control room operator will liaise with the emergency response units and officers on the ground. Major employers of control room operators are:

  • transport departments
  • casinos
  • shopping centres
  • airports
  • banks

Course Duration

Full Time Course:
16 days (8:30 am – 4:30 pm) Weekdays

A pre-requisite to this course is, you must hold a current CPP20212 Certificate II in Security Operations

Licensing Outcomes for Victoria

In addition to meeting the requirements for CPP20212 Certificate II in Security Operations, completing this training program will contribute towards licensed outcomes in Victoria for a Control Room Operator.

Breakdown of Units of Competency.

CERTIFICATE III – CONTROL ROOM OPERATOR  – 16 units

BSBFLM303C – Contribute to effective workplace relationships
BSBWOR301A – Organise personal work priorities and development
CPPSEC3001A – Maintain workplace safety in the security industry
CPPSEC3003A – Determine response to security risk situation
CPPSEC3006A – Coordinate a quality security service to customers
CPPSEC3007A – Maintain security of environment
CPPSEC3004A – Lead small teams in the security industry
CPPSEC3009A – Prepare and present evidence in court
CPPSEC2018A – Monitor Electronic Reporting Facility
CPPSEC3012A – Store and protect information
CPPSEC3020A – Monitor security from control room
CPPSEC3021A – Maintain and use security database

The following units of competency will be credit transferred if you have successfully completed CPP20212 Certificate II in Security Operations:

CPPSEC3002A – Manage conflict through negotiation
CPPSEC3005A – Prepare and present security documentation and reports
CPPSEC3013A – Control persons using empty hand techniques
CPPSEC3017A – Plan and conduct evacuation of premises

Click here to find out the eligibility requirements for a Control Room Operator:

http://www.police.vic.gov.au/content.asp?Document_ID=33650

CPP30411 Certificate III in Security Operations will prepare you for real life experiences and will provide a healthy income for those that gain employment within the Security Industry. Control Room operators can expect and income of $25 – $55 per hour.

Course Venues

  • Melbourne
    Level 1, 280 King Street Melbourne 3000

  • 03 9663 0881
  • Monday – Friday: 8:00 AM – 5:00 PM
    Saturday: 8:00 AM to 12:30 PM
  • Dandenong
    63 Walker Street Dandenong 3175

  • 03 8352 4274
  • Monday – Friday: 8:00 AM – 5:00 PM

I Just completed my Certificate II with a good group of people. An eye opener into the industry and I am thankful to trainers and the staff at ISTA for the training and gaining some great advice and experience.

Robert Ceke

ISTA has been an outstanding organisation to complete my course with. Their professionalism and course structure has been at excellent standard. I recommend ISTA as a training provider to do your security course with. Staff are fantastic and very supportive. Trainers were absolutely amazing. A BIG THANKS TO ISTA!

Nisarg Dave

If you want to become a Security Guard I can definitely recommend ISTA. The trainers have a wealth of information…. Thank you for helping me become a better person and more self-aware.

Brian Evans

I did my Certificate II at the Geelong Campus. I highly recommend it for those who live in the Geelong or Ballarat areas!

Ben Harriage

I’d like to say a big thank you to all the ISTA crew. You are all so lovely and helped out to the fullest and if anyone is looking to do a Certificate II in Security Operations I believe this is the organisation you should go to. I’m continuing on to do my Certificate III in Security Operations in a few weeks. It has be wonderful and I have learnt a lot and gained so much confidence within myself. Thank you so much for all that each and everyone of you have done!

Rhee Peters

I would 100% recommend ISTA, the staff are lovely, caring and so helpful.
Best decision I ever made, it’s an amazing environment, so family oriented and every one is just so focused and wanting the best for you and for you to succeed, instructors are so passionate and give such a great insight, from text book to their own personal experience.
Thank you so much for everything.

Rachel Catherine, International Security Training Academy
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