Unarmed Guard Crowd Controller2022-07-31T23:58:32+00:00

Unarmed Guard, Crowd Controller & Control Room Operator
Blended Training (Online & Face to Face)

CPP20218 Certificate II in Security Operations

If you are looking at a career in the security industry Certificate II should be considered as your first step. This course will allow you to apply for your private security licence (Unarmed guard/Crowd Controller). Career paths may include working as a guard at sporting events, concerts, pubs and clubs, shopping centres, museums, hospitals and even large corporations.


Full-Time & Part-Time

Nationally Recognised Training

Payment Plans Available

Course Fee:

$95* (Concession Card Holders)
$475* (Medicare Card Holders)
$1195 (Full Fee)

Additional fees for CPP20218 Certificate II in Security Operations may include:

$150.00 administration fee for processing credit transfer application
$110.00 per unit of competency if the student is required to complete additional classroom-based training
$110.00 for first aid if the student’s first aid was completed over 12 months ago
$80.00 if CPR update is needed

The student tuition fees as published are subject to change given individual circumstances at enrolment.

Course fees include face-to-face training and assessment, all your course material and manuals, as well as the printing of your certificate/statement of attainment.

Click here to view the statement of fees.

This training is delivered with Victorian and Commonwealth Government funding.

Career Outcomes

After the successful completion of a CPP20218 Certificate II in Security Operations, you’ll be licensed to work as

  • Shopping Centre Guard
  • Hotel Security
  • Airport Screener
  • Front Door Security
  • Festival Security
  • Mobile Patrol Guard
  • Sporting Events Guard
  • Clubs/Pubs Security
  • Court House Screener

Course Duration

Full-Time Course:
17 days – full time (8:30 am – 4:30 pm) Weekdays

34 nights – Part-time (6:00 pm – 10:00 pm) Weekdays

9 Weekends (17 days) – Saturday & Sunday (8:30 am – 4:30 pm)

Licensing Outcomes for Victoria

In addition to meeting the requirements for CPP20218 Certificate II in Security Operations, completing this training program will contribute towards licensed outcomes in Victoria for Crowd Control and Unarmed Guard.

Breakdown of Units to meet individual licensing requirements of Unarmed Guard and Crowd Control in Victoria


CPPSEC2101 Apply effective communication skills to maintain security
CPPSEC2102 Apply legal and procedural requirements to work effectively within a security
CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain
CPPSEC2104 Apply risk assessment to select and carry out response to security risk
CPPSEC2105 Provide quality services to a range of security clients
CPPSEC2106 Protect self and others using basic defensive techniques
CPPSEC2107 Patrol premises to monitor property and maintain security
CPPSEC2108 Screen people, personal effects and items to maintain security
CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises
CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security
CPPSEC2111 Apply security procedures to manage intoxicated persons
CPPSEC2112 Apply security procedures to remove persons from premises
CPPSEC2113 Escort and protect persons and valuables
HLTAID003 Provide first aid
HLTAID011 Provide first aid

Participants for Combined Unarmed Guard/Crowd Control need to complete fourteen (14) units
Click here to find out the eligibility requirements for a Private Security Licence.


Course Venues

  • Melbourne/Online
    Level 11, Tower 4/18-38 Siddeley St, Docklands VIC 3008

  • 1300 134 782
  • Monday – Friday: 8:00 AM – 5:00 PM

I Just completed my Certificate II with a good group of people. An eye opener into the industry and I am thankful to trainers and the staff at ISTA for the training and gaining some great advice and experience.

Robert Ceke

ISTA has been an outstanding organisation to complete my course with. Their professionalism and course structure has been at excellent standard. I recommend ISTA as a training provider to do your security course with. Staff are fantastic and very supportive. Trainers were absolutely amazing. A BIG THANKS TO ISTA!

Nisarg Dave

If you want to become a Security Guard I can definitely recommend ISTA. The trainers have a wealth of information…. Thank you for helping me become a better person and more self-aware.

Brian Evans

I did my Certificate II at the Geelong Campus. I highly recommend it for those who live in the Geelong or Ballarat areas!

Ben Harriage

I’d like to say a big thank you to all the ISTA crew. You are all so lovely and helped out to the fullest and if anyone is looking to do a Certificate II in Security Operations I believe this is the organisation you should go to. I’m continuing on to do my Certificate III in Security Operations in a few weeks. It has be wonderful and I have learnt a lot and gained so much confidence within myself. Thank you so much for all that each and everyone of you have done!

Rhee Peters

I would 100% recommend ISTA, the staff are lovely, caring and so helpful.
Best decision I ever made, it’s an amazing environment, so family-oriented and everyone is just so focused and wanting the best for you and for you to succeed, instructors are so passionate and give such a great insight, from textbook to their own personal experience.
Thank you so much for everything.

Rachel Catherine, International Security Training Academy


Am I Eligible For Government Funding?


How Do I Apply For
A Security Licence?


Can I Get Recognition For Prior Learning?


Do You Have Night/Part-Time Courses?



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